Effective Date: 05 July 2023

At Break-Through Centre (hereinafter referred to as “we,” “us,” or “our”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and disclose your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. By using our website, you consent to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you fill out our contact form or communicate with us via email. The types of personal information we may collect include:

• Full name
• Email address
• Any other information you choose to provide in your message

Additionally, when you visit our website, we may collect certain information automatically, such as your IP address, browser type, operating system, and the dates and times of your visits. We may use cookies and similar tracking technologies to enhance your browsing experience and provide you with personalized content. Our website only uses essential cookies that are necessary for the proper functioning of the site.

2. Use of Information

We may use the information we collect for the following purposes:

• To respond to your inquiries and provide the services you request
• To communicate with you and send you relevant updates and information
• To comply with applicable laws, regulations, or legal processes
• To protect the rights, property, or safety of Break-Through Centre, our users, or others

3. Legal Basis for Processing

Our legal basis for processing your personal information is your consent, which you provide by voluntarily submitting your information through our contact form or email. We will only process your personal information to the extent necessary to fulfil the purposes outlined in this Privacy Policy.

4. Disclosure of Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required or permitted by law. We may disclose your personal information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website or providing services to you. These service providers have access to your information only to the extent necessary to perform their tasks on our behalf and are obligated to maintain its confidentiality.
• Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests from public authorities.

5. Data Transfers

Your personal information may be stored and processed in countries outside of South Africa. If we transfer your personal information to a country that does not have the same level of data protection laws as South Africa, we will take appropriate measures to ensure that your information is adequately protected.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. We maintain administrative, technical, and physical safeguards to safeguard your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Subject Rights

As a data subject under POPIA, you have the following rights:

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal information.
• Right to Erasure: You have the right to request the deletion of your personal information under certain circumstances.
• Right to Object: You have the right to object to the processing of your personal information in certain situations.
• Right to Restrict Processing: You have the right to request the restriction of processing of your personal information under certain circumstances.
• Right to Data Portability: You have the right to request the transfer of your personal information to another organization or receive it in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: If you believe that we have infringed your data protection rights, you have the right to lodge a complaint with the relevant supervisory authority.

8. Retention of Information

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our privacy practices. The updated version will be posted on our website with a revised effective date. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Break-Through Centre

Email: support@breakthroughcentre.org.za

Please allow up to 48 hours for us to respond to your inquiries.

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein, including any transfers of your information to countries outside.